durianlucky Privacy Policy

1 Introduction

This Privacy Policy applies to all players who access or use the durianlucky platform, including those registering from anywhere in the Philippines — whether you're based in Manila, Quezon City, Cebu, Davao, or elsewhere in the country.

durianlucky is committed to handling your personal information responsibly. This policy explains what data we collect, how we use it, who we share it with, how we protect it, and what your rights are. Please read it carefully alongside the Terms and Conditions.

2 Information We Collect

durianlucky collects personal information from you in the following circumstances and categories:

Registration Information

When you create a durianlucky account, you provide your name, date of birth, residential address, email address, and a Philippine mobile number. This information is necessary to create and manage your account.

Identity Verification (KYC) Documents

Before withdrawals can be processed, you are required to submit a valid Philippine government-issued ID. The type of ID and the document itself are collected and retained as part of your account verification record. KYC documents are handled securely and used solely for identity verification purposes.

Financial Transaction Data

Details of deposits and withdrawals made through your account — including amounts in Philippine Peso, timestamps, and payment method references — are recorded as part of your transaction history. Note that durianlucky does not store full e-wallet account numbers or online banking credentials.

Platform Usage Data

Technical information about how you access and use the platform is collected automatically. This includes your device type, browser, IP address, session duration, pages visited, and game activity. This data is used to maintain platform security and improve the player experience.

Communications

When you contact durianlucky support, we retain records of those communications — including the content of messages and your contact details — to manage your query and maintain service quality.

3 How We Use Your Information

durianlucky does not use your personal data for unsolicited marketing to third parties, and does not sell or lease your data to external advertisers or data brokers.

4 Who We Share Your Data With

Your personal data is shared only in the following circumstances, and only to the extent necessary for each purpose:

• Payment processors: Transaction details are shared with the payment service providers that process your deposits and withdrawals in PHP. These include the local e-wallet and banking services you use to fund your account. These providers handle your data under their own privacy policies and are bound by data processing agreements with durianlucky.
• Identity verification services: KYC documents may be processed by third-party verification services that assist in confirming the authenticity of your identification. These services operate under strict data handling obligations.
• Platform service providers: Providers that help maintain and operate the durianlucky platform — including hosting, security monitoring, and analytics services — may have access to technical data necessary to perform those functions.
• Legal and regulatory authorities: Where required by applicable law, durianlucky may disclose personal data to relevant authorities in response to lawful requests, investigations, or court orders.

5 How We Protect Your Data

Data security at durianlucky is implemented across multiple layers of the platform:

• SSL/TLS encryption: All data transmitted between your device and the durianlucky platform is encrypted. This covers your login credentials, account information, and payment data.
• Access controls: Access to personal data is restricted to personnel and systems that require it to perform specific functions. Account records are not accessible to unauthorised parties within durianlucky's operations.
• OTP verification: Sensitive account actions — including registration confirmation and certain withdrawal requests — require one-time password verification to your registered Philippine mobile number.
• Secure document storage: KYC identity documents are stored in secured environments with access limited to verification processes only.
• Session management: Active platform sessions are subject to inactivity timeouts and session controls to limit the risk of unauthorised access to your account.

6 Your Rights Over Your Personal Data

As a player on the durianlucky platform, you have the following rights regarding your personal information:

To exercise any of these rights, contact the durianlucky support team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection requirements. Note that some data — such as transaction records and KYC documents — may need to be retained for a legally required period even after account closure.

7 Cookies and Technical Data

The durianlucky platform uses cookies and similar technologies to maintain your session when you are logged in, remember your preferences, and collect anonymised usage analytics that help us improve the platform experience.

Essential cookies required for the platform to function — such as session cookies that keep you logged in — are active by default. Analytics cookies that help us understand how the platform is used are used in anonymised form and do not personally identify you.

Most browsers allow you to control or block cookies through their settings. Blocking essential cookies may affect your ability to use certain parts of the durianlucky platform, including staying logged in to your account.

8 Data Retention

durianlucky retains your personal data for as long as your account is active and for a period after account closure as required by applicable legal and record-keeping obligations. The specific retention period for different categories of data depends on the nature of the data and the purpose for which it was collected.

Transaction records and KYC identity documents are subject to minimum retention periods under financial record-keeping requirements. When data is no longer required and its retention period has expired, it is securely deleted or anonymised.

9 Minors

The durianlucky platform is intended for players who are 21 years of age or older. durianlucky does not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to an underage individual, that account will be closed and any associated data handled in line with our data protection obligations.

If you believe an underage person has registered an account on the durianlucky platform, please contact us at [email protected].

10 Changes to This Privacy Policy

durianlucky may update this Privacy Policy from time to time. The most recent version will always be available on this page, with the effective date shown at the top. Where changes are significant, registered players will be notified where reasonably practical.

Continued use of the durianlucky platform after an update to this Privacy Policy constitutes your acceptance of the revised version. If you have questions about any changes, contact [email protected] before continuing to use the platform.